|
Benefits
|
| | |
| | 24
BV78A Average time for processing new claims
|
| | 25
BV78B Average Time for processing notifications of change of circumstances
|
| | 27
BV79A Percentage of claims for which the calculation of benefit was correct
|
| | 29
BV80a Percentage of customers satisfied with the facilities to get in touch
|
| | 279
BV76b The number of fraud investigators employed, per 1,000 caseload
|
| | 280
BV76c The number of fraud investigations, per 1,000 caseload
|
| | 281
BV76d The number of prosecutions and sanctions recovered during the period
|
| | 283
BV80b Percentage of customers satisfied with the service in the office
|
| | 284
BV80c Percentage of customers satisfied with the telephone service
|
| | 285
BV80d Percentage of customers satisfied with the staff
|
| | 286
BV80e Percentage of customers satisfied that forms, leaflets and letters are clear and easy to understand
|
| | 287
BV80f Percentage of customers satisfied with the time taken to process a claim
|
| | 291
BV80g Percentage of customers satisfied with the overall service
|
| | 363
BV79b(i) The amount of Housing Benefit (HB) overpayments recovered as a percentage of HB deemed recoverable during the period.
|
| | 364
BV79b(ii) HB Overpayments recovered during the period as a % of the total amount of HB Overpayment Debt outstanding.
|
| | 365
BV79b(iii) HB written off during the period as a % of the total amount of HB overpayment debt outstanding plus amount of overpayments identified during the period.
|
| | 423
NI 173 People falling out of work and on to incapacity benefits
|
| | 424
NI 180 Changes in Housing Benefit/Council Tax Benefit entitlements within the year
|
| | 425
NI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events
|
| | |
|
Building Control
|
| | |
| | 33
Percentage of decisions notified within the statutory time limit (5 weeks)
|
| | |
|
Community Regeneration
|
| | |
| | 56
BV174 No of racial incidents recorded by the authority per 100,000 population
|
| | 57
BV175 Percentage of racial incidents that resulted in further action
|
| | 83
Grant aid awards to organisations supporting people with disabilities
|
| | 265
BV189b Percentage of residents who said that they feel ?fairly safe? or ?very safe? during the day whilst
outside in the local authority area.
|
| | 199
BV126 Domestic burglaries per year, per 1000 households in the local authority area
|
| | 201
BV128 The number of vehicle crimes per year per 1000 population in the local authority area
|
| | 369
BV127a Violent Crime per 1,000 population
|
| | 370
BV127b Robberies per year per 1,000 population in local authority area
|
| | 371
BV225 Actions against Domestic Violence
|
| | 372
BV226a Total amount spent by the Local Authority on advice and guidance services provided by external organisations.
|
| | 387
BV226b Percentage of monies spent on advice and guidance services provision which was given to organisations holding the CLS Quality Mark at 'General Help' level and above.
|
| | 388
BV226c The amount spent on Advice and Guidance in the areas of housing, welfare benefits and consumer matters which is provided directly by the authority to the public.
|
| | 402
NI 016 Serious acquisitive crime rate
|
| | 403
NI 020 Assault with injury crime rate
|
| | 404
NI 029 Gun crime rate
|
| | 405
NI 030 Re-offending rate of prolific and priority offenders
|
| | 406
NI 032 Repeat incidents of domestic violence
|
| | 407
NI 034 Domestic violence - murder
|
| | 408
NI 035 Building resilience to violent extremism
|
| | 409
NI 036 Protection against terrorist attack
|
| | |
|
Control & Accountancy
|
| | |
| | 426
NI 179 Value for money - total net value of ongoing cash-releasing value for money gains that have impacted since the start of the 2008-09 financial year
|
| | 90
To monitor the performance of set expenditure to within a 2% tolerance of budget.
|
| | 93
BV8 The percentage of invoices for commercial goods and services which were paid by the authority within 30 days of such invoices being received by the authority.
|
| | |
|
Corporate
|
| | |
| | 48
BV3 Percentage of citizens satisfied with the overall service provided by the Authority
|
| | 51
BV4 Percentage of those making complaints satisfied with the handling of those complaints
|
| | 212
BV156 Percentage of authority buildings open to the public in which all public areas are suitable for and accessible to disabled people.
|
| | 242
BV2a The level (if any) of the equality standard for local government to which the council conforms.
|
| | 277
BV2b The quality of an authority's Race Equality Scheme (RES) and the improvements resulting from its application
|
| | |
|
Culture
|
| | |
| | 272
BV119c Percentage of residents satisfied with Museums/Galleries (Museums)
|
| | 276
BV119d Percentage of residents satisfied with Theatres and Concert Halls (Arts)
|
| | 311
Attendances / participation at Queen’s Hall (Arts)
|
| | 312
Attendance / participation at other locations (Arts)
|
| | 141
BV170A Number of visits to/ usages of LA funded or part-funded museums per 1000 population (Museums)
|
| | 142
BV170B Number of those visits that were in person per 1000 population (Museums)
|
| | 143
BV170C Number of pupils visiting museums and galleries in organised school groups (Museums)
|
| | 62
BV119a Percentage of residents satisfied with the sports/leisure facilities
|
| | 116
Number of referrals by health services (LT)
|
| | 117
Number of sports coaches/leaders achieving qualifications (LT)
|
| | 118
Number of organisations assisted with developments (substantial involvement) (LT)
|
| | 119
Maintenance of "QUEST" Quality Standard at Hexham Pool (LT)
|
| | 120
Maintenance of "QUEST" Quality Standard at Waterworld (LT)
|
| | 121
Maintenance of "QUEST" Quality Standard at Wentworth (LT)
|
| | 122
Maintenance of "QUEST" Quality Standard for Leisure Development (LT)
|
| | |
|
Customer Services
|
| | |
| | 395
Percentage of service requests dealt with on behalf of partner authorities
|
| | 396
Total number of service requests dealt with on behalf of partner authorities
|
| | 400
NI 014 Avoidable Contact: The average number of customer contacts per resolved request
|
| | 438
NI 182 Satisfaction of business with local authority regulation services
|
| | |
|
Development Control
|
| | |
| | 420
NI 157 Processing of planning applications as measured against targets for 'major', 'minor' and 'other' application types
|
| | 325
BV219a Total number of conservation areas in the local authority area
|
| | 326
BV219b Percentage of conservation areas in the local authority area with an up-to-date character appraisal
|
| | 327
BV219c Percentage of conservation areas with published management proposals
|
| | 160
BV106 Percentage of new homes built on previously developed land
|
| | 170
BV111 Percentage of applicants and those commenting on planning applications satisfied with the service received
|
| | 250
BV109a Percentage of major planning applications determined within 13 weeks
|
| | 251
BV109b Percentage of minor planning applications determined within 8 weeks
|
| | 252
BV109c Percentage of other planning applications determined within 8 weeks
|
| | 253
The number of decisions delegated to officers as a percentage of all decisions.
|
| | 305
BV204 Percentage of appeals allowed against the authority's decision to refuse planning applications
|
| | 306
BV205 Score against a quality of service checklist for planning
|
| | |
|
Economic Regeneration
|
| | |
| | 293
Tynedale district unemployment as a percentage of residents of working age who are economically active
|
| | 77
Estate Management Occupancy rate
|
| | 78
Business Enquiries received
|
| | 79
Successful funding applications
|
| | 412
NI 171 VAT registration rate
|
| | 413
NI 172 VAT registered businesses in the area showing growth
|
| | |
|
Forward Planning
|
| | |
| | 366
BV200a Did the local planning authority submit the Local Development Scheme (LDS) by 28th March 2005 and thereafter maintain a 3-year rolling programme?
|
| | 367
BV200b Has the authority met the milestones which the current Local Development Scheme (LDS) sets out?
|
| | 368
BV200c Did the authority publish an annual monitoring report by 31st December each year?
|
| | 419
NI 154 Net additional homes provided
|
| | 421
NI 159 Supply of ready to develop housing sites
|
| | 422
NI 170 Previously developed land that has been vacant or derelict for more than 5 years
|
| | |
|
Health & Public Protection (Departmental Plans)
|
| | |
| | 219
BV166a Score against a checklist of enforcement best practice for environmental health/trading standards.
|
| | |
|
Health Protection
|
| | |
| | 414
NI 120 All-age all cause mortality rate
|
| | 415
NI 121 Mortality rate from all circulatory diseases at ages under 75
|
| | 416
NI 122 Mortality rate from all cancers at ages under 75
|
| | 320
BV216a Number of sites of potential concern with respect to land contamination
|
| | 321
BV216b Percentage of contaminated sites where sufficient detailed information is available to decide whether remediation of the land is necessary.
|
| | 322
BV217 Percentage of pollution control improvements to existing installations completed on time
|
| | |
|
Housing
|
| | |
| | 318
BV213 Number of homelessness cases prevented
|
| | 319
BV214 Number of repeat homlessness cases
|
| | 410
NI 155 Number of affordable homes delivered (gross)
|
| | 411
NI 156 Number of households living in temporary accommodation
|
| | 294
Total number of additional affordable houses provided for the 5 Year period ending March 2007
|
| | 307
BV202 The number of people sleeping rough on a single night within the area of a local authority
|
| | 308
BV203 The percentage change in the average number of families which include dependent children or a pregnant woman,placed in temporary accomodation under the homelessness legislation compared with the average from the previous year
|
| | 267
BV183b The average length of stay in hostel accommodation of households which include dependent children or a pregnant woman and which are unintentionally homeless and in priority need
|
| | 247
BV64 The number of private sector vacant dwellings that are returned into occupation or demolished as a direct result of action by the local authority.
|
| | 248
BV183a The average length of stay in bed and breakfast accommodation and of households which include dependent children or a pregnant woman and which are unintentionally homeless and in priority need
|
| | 105
Percentage of customers/service users satisfied/very satisfied with service
|
| | |
|
Internal Audit
|
| | |
| | 18
Percentage of internal audit plan completed.
|
| | |
|
Legal & Democratic Services
|
| | |
| | 110
BV179 Percentage of standard searches carried out in 10 working days
|
| | |
|
Personnel
|
| | |
| | 243
BV11a The percentage of top-paid 5% of local authority staff who are women.
|
| | 244
BV11b The percentage of top-paid 5% of local authority staff who are from an ethnic minority.
|
| | 150
BV12 The number of working days/shifts lost to sickness absence (days per employee)
|
| | 151
BV14 Early retirements (excluding ill-health retirements) as a percentage of the total workforce
|
| | 152
BV15 Ill health retirements as a percentage of the total workforce
|
| | 215
BV16A Percentage of local authority employees declaring that they meet the Disability Discrimination Act 1995 disability definition compared with:
|
| | 216
BV16B Percentage of economically active disabled people in the authority area.
|
| | 217
BV17a Percentage of local authority employees from ethnic minority communities
|
| | 218
BV17b Percentage of the economically active population from ethnic minority communities in the authority area.
|
| | 329
BV11c Percentage of the top paid 5% of staff who have a disability
|
| | |
|
Property Management
|
| | |
| | 427
NI 185 CO2 reduction from local authority operations
|
| | 428
NI 186 Per capita reduction in CO2 emissions in the LA area
|
| | |
|
Public Protection & Licensing
|
| | |
| | 417
NI 184 Food establishments in the area which are broadly compliant with food hygiene law
|
| | 418
NI 187 Tackling fuel poverty - People receiving income based benefits living in homes with a low energy efficiency rating
|
| | |
|
Refuse & Recycling
|
| | |
| | 431
NI 191 Residual householder waste per head
|
| | 432
NI 192 Household waste recycled and composted
|
| | 433
NI 193 Municipal waste land filled
|
| | 434
NI 194 Level of air quality - Reduction in NOx and primary PM10 emissions through local authority's estate and operations
|
| | 330
BV82a(ii) Total tonnage of household waste arisings which have been sent by the authority for recycling
|
| | 331
BV82b(ii) The total tonnage of household waste sent by the authority for composting
|
| | 332
BV84b Percentage change from the previous financial year in the number of kilograms of household waste collected per head of the population.
|
| | 333
BV91a Percentage of households resident in the authority's area served by kerbside collection of recyclables.
|
| | 334
BV91b Percentage of households resident in the authority's area served by kerbside collection of at least two recyclables.
|
| | 181
BV82a(i) Percentage of household waste arisings which have been sent by the Authority for recycling
|
| | 182
BV82b(i) The percentage of household waste sent by the Authority for composting
|
| | 184
BV84a Kg of household waste collected per head
|
| | 185
BV86 Cost of waste collection per household
|
| | 187
BV90A Percentage of survey respondents expressing satisfaction with recycling facilities.
|
| | 188
BV90B Percentage of survey respondents expressing satisfaction with Household Waste Collection.
|
| | |
|
Revenues
|
| | |
| | 66
BV9 Proportion of Council Tax collected.
|
| | 67
BV10 Proportion of Business Rates collected
|
| | |
|
Streets, Parks & Open Spaces
|
| | |
| | 44
BV89 Percentage of people satisfied that the Authority has met their duty to keep their relevant land and highways for which the authority is responsible clear of litter and refuse.
|
| | 133
BV119e Percentage of residents satisfied with Parks & Open Spaces
|
| | 296
Percentage of council maintained parks with the green flag award
|
| | 335
BV199a The proportion of relevant land and highways (%) that is assessed as having combined deposits of litter and detritus that fall below an acceptable level
|
| | 336
BV199b The percentage of relevant land and highways from which unacceptable levels of graffiti are visible
|
| | 337
BV199c The proportion of relevant land and highways (%) from which unacceptable levels of fly-posting are visible
|
| | 338
BV199d The year-on-year reduction in total number of incidents and increase in total number of enforcement actions taken to deal with 'fly-tipping'
|
| | 323
BV218a Percentage of new reports of abandoned vehicles investigated within 24 hours of notification
|
| | 324
BV218b Percentage of abandoned vehicles removed within 24hrs
|
| | 435
NI 195 Improved street and environmental cleanliness (levels of graffiti, litter, detritus and fly posting)
|
| | 436
NI 196 Improved street and environmental cleanliness - fly tipping
|
| | 437
NI 197 Improved local biodiversity - active management of local sites
|
| | 430
NI 189 Floor and coastal erosion risk management
|
| | |
|
Tourism
|
| | |
| | 192
Total Visitors to Tourist Information Centres run by Tynedale Council.
|
| | 193
Percentage of customers either satisfied or very satisfied with the service
|
